Questions & Answers
We can gladly photograph one of your products for free, so that you could see the high quality of the product photos for yourself.
The photos taken during the free test shoot may not be used commercially, unless the photos are paid for afterwards.
You can send us the products in one of the following ways:
– You send the samples by mail with DHL/UPS/GLS/etc.
– You bring the samples in person.
You receive the image material conveniently via online access in the file format of your choice. In addition, we also offer an upload service into your existing system (online store, merchandise management, etc.).
By default, the following formats are used or supplied for web applications and printed materials: JPG, GIF, PNG, PSD, TIFF.
Unless otherwise agreed, you will receive the images in one of the mentioned formats.
Photo production time, from package receipt to delivery of finished photos, is approximately 4-5 business days for around 20-30 items. The day of the package receipt is not included in the deadline, because on that day the products are prepared for the shooting that will take place the next day. Please note, the production time and price per photo varies depending on the size, quantity of photos and effort.
There are several options to choose from here:
– You enclose a DHL return note/return slip prepared by you with the shipment.
The shipment will be picked up by DHL as part of a one-time on-demand pickup. The collection will be organized by us.
– We will create a shipping bill to the shipping address you provide. We will invoice you for the costs (7€ for shipments up to 31.5 Kg).
The shipment will be picked up by DHL as part of a one-time on-demand pickup. The collection will be organized by us.
– You organize the pickup of the shipment yourself and inform us about the pickup date.
– You pick up the shipment on site in person or send a courier.
In principle, you have a payment term of 14 days.
After full payment you get the exclusive rights of use for the ordered images. The images may not be passed on or resold to third parties. Copyrights are not transferable and remain with BILDLOGISTIK.